Mondella Cadenza 35mm Chrome Lever Handle Basin Mixer

In New South Wales, replacing a tap means disconnecting and reconnecting it to the water supply, which is licensed plumbing work. Genuine minor maintenance, such as replacing a tap washer or a screw-on aerator, is different. Our licensed NSW plumber carries out the installation (Lic. 498555C). If we supplied your product, come to us about any fault: sorting out whether it is the product or our installation is our job. Our workmanship warranty covers our installation, the product keeps its manufacturer’s warranty, and your rights under Australian Consumer Law apply on top.

You bought the product and the installation from us, so we are who you come to — for either. Sorting out where a fault sits is our job, not yours.

Come to us. Email [email protected] with your order number and a photo, and we take it from there — you do not have to find a warranty card or deal with the manufacturer yourself. If our installation caused it, the 12-month workmanship warranty covers it and we come back and put it right at no charge. If the part itself has failed, we handle the claim and liaise with the manufacturer where that is needed. Either way, the repair, replacement or refund the Australian Consumer Law requires is ours to provide as the supplier, and those rights do not end when a manufacturer warranty does.

Read our Returns & warranty policy

Pick any available day at checkout, then a morning (8am–12pm) or afternoon (12pm–5pm) arrival window (Fridays: mornings only).

There’s no extra charge for any day or window.