Last updated: [4 April 2026]

Tap Life (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website, via email, phone, in-person interactions, or any other means when you engage with our services in Sydney and surrounding areas.

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

• Contact and identification details: Name, email address, phone number, postal or installation address, and any business name (if applicable).
• Service-related information: Details about your kitchen or bathroom taps, water filtration needs, property access instructions, installation preferences, quotes requested, and service history.
• Payment and order information: Billing details, payment information (processed securely via third-party gateways), order numbers, and transaction records. We do not store full credit card details on our servers.
• Website usage data: IP address, browser type, device information, pages visited, and cookies or similar tracking technologies (for analytics, site improvement, and functionality).
• Other information: Any details you voluntarily provide in enquiries, forms, reviews, or communications (e.g., feedback or support requests).

We only collect information that is reasonably necessary for providing our products and services.

2. How Do We Collect Your Personal Information?

We collect personal information directly from you when:

• You request a quote or book an installation via our website, phone, or email.
• You complete an order or contact form.
• You interact with us in person or communicate about services.
• You subscribe to newsletters or provide feedback.

We may also collect information indirectly from third parties (e.g., referral partners or public sources) where lawful, or automatically through our website.

3. Why Do We Collect, Use, and Disclose Your Personal Information?

We collect, use, and disclose your personal information for the following purposes:

• To respond to your enquiries and provide quotes.
• To process orders, supply products (kitchen taps, bathroom taps, water filtration systems), and arrange professional plumbing installation services.
• To schedule and perform installations, including coordinating access to your property.
• To manage our business operations, including invoicing, payments, and customer service.
• To communicate with you about your orders, services, updates, or promotions (you can opt out of marketing at any time).
• To improve our website and services, including through analytics.
• To comply with legal obligations, resolve disputes, or enforce our terms.
• For any other purpose you consent to or that is permitted by law.

4. Who Do We Disclose Your Personal Information To?

We may disclose your personal information to:

• Qualified plumbers or subcontractors we engage to perform installations (only as necessary for the service).
• Third-party service providers who help us operate our business (e.g., website hosting, payment processors, email service providers, analytics tools, or delivery partners). These providers are contractually required to protect your information.
• Professional advisers (e.g., accountants or lawyers) where needed.
• Government or regulatory bodies if required by law.

We do not sell your personal information to third parties.

5. Disclosure of Information Overseas

We primarily store and process personal information in Australia. However, some of our service providers (e.g., cloud hosting, email platforms) may be located overseas (such as the United States or other countries). Before disclosing information overseas, we take reasonable steps to ensure the recipient protects your privacy in line with the APPs or as otherwise permitted by law.

6. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, password protection, encryption where appropriate, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary for the purposes outlined or as required by law. When no longer needed, we securely destroy or de-identify it.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience, remember preferences, analyse traffic, and support e-commerce functions. You can manage or disable cookies through your browser settings, but this may affect site functionality.

8. Your Rights and Choices

You have the right to:

• Access and correction — Request access to the personal information we hold about you and ask for corrections if it is inaccurate, incomplete, or outdated.
• Opt out — Withdraw consent for marketing communications (unsubscribe links are provided in emails).
• Complaints — Lodge a complaint if you believe we have breached the APPs.

To exercise these rights, contact us using the details below. We will respond within a reasonable time (usually 30 days). There may be a small fee for access requests in some cases.

9. Anonymity and Pseudonymity

Where practicable, you may deal with us anonymously or using a pseudonym (e.g., for general enquiries). However, we may need your identifiable information to provide services such as quotes or installations.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the new “Last updated” date. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to make a request or complaint, please contact us:

Tap Life Email: privacy@taplife.com.au

We will handle your request or complaint in accordance with the APPs and aim to resolve it promptly.

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.